Shipping policy

Trivogue Shipping Policy (NZ)

At Trivogue, we are committed to delivering your orders promptly and securely. This Shipping Policy outlines our processing times, delivery options, and procedures for handling delays or lost parcels.

1. Processing Times

• Orders are processed within 1–2 business days after payment confirmation.
• Orders placed on weekends or public holidays will be processed on the next business day.
• You will receive a confirmation email once your order has been dispatched.

2. Delivery Options – Within New Zealand

• Standard Shipping: 2–5 business days.
• Express Shipping: 1–2 business days.
• Free Standard Shipping on orders over NZD $100.
• Tracking information will be provided via email once your order is shipped.

3. International Shipping

• We offer international shipping to selected countries.
• Delivery times vary by destination and may take 7–21 business days.
• International shipping costs are calculated at checkout.
• Customs duties and taxes are the responsibility of the recipient.

4. Delays and Lost Parcels

• While we strive to meet delivery timelines, delays may occur due to unforeseen circumstances.
• If your parcel is delayed or lost, please contact our support team at support@trivogue.co.nz.
• We will work with our courier partners to resolve the issue and ensure you receive your order.