Refund policy

Trivogue Online Store – Return Policy (NZ)

At Trivogue, we want you to love your purchase. If you're not completely satisfied, we're here to help.

1. Change of Mind Returns

• We accept returns for change of mind within 14 days from the date of delivery.
• Returned items must be unused, in original condition, and with tags and packaging intact.
• Store Credit Only: We do not offer refunds for change-of-mind returns. Instead, you will receive a store credit equal to the purchase price (excluding shipping costs), valid for 12 months.

2. Faulty or Incorrect Items

If the fault is minor, we may choose to repair, replace, or offer store credit. If the fault is major, you can choose a replacement or a full refund.

For an incorrect item, we can you can choose a replacement, a full refund or a store credit

3. How to Return

To initiate a return:
• Contact us at support@trivogue.co.nz within the return period.
• Provide your order number and reason for return.
• We will guide you through the return process.